Frequently Asked Questions

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1. What is RunUp AI?

RunUp AI provides API services for developers to access and utilize AI models for various tasks. Our platform offers flexible credit-based pricing to allow seamless integration of AI features into your applications.

2. How do I get started with RunUp AI?

To get started, simply sign up for an account on our website. Once registered, you can purchase credits and start integrating our AI models into your application using our API.

3. How do I purchase credits?

You can purchase credits directly through your user console on our website using a payment card. You can top up credits at any time to continue using our services.

4. Can I use RunUp AI without a credit card?

Currently, credits can only be purchased via a payment card. We do not offer other payment methods at this time.

5. Can I use RunUp AI for free?

At this moment, RunUp AI requires users to purchase credits to access our models. There may be free trial options or discounts for new users in the future.

6. What happens if I run out of credits?

If you run out of credits, you can easily top up through your account. You’ll be notified when your credit balance is low.

7. How does the API usage work?

Once you have credits, you can call our AI models via our API. You can pass input data, and the models will return results based on the tasks you specify.

8. Can I share my API access with others?

Yes! Developers can use the OAuth flow to allow their users to pay for their own API usage. You are responsible for informing your users about how the billing works.

9. Are the credits refundable?

Credits are non-refundable, except in cases where less than 10% of the credits have been used. Please contact our support team for assistance.

10. What kind of support does RunUp AI offer?

We offer email-based support. You can reach us at [email protected]. Additionally, we provide extensive documentation to help you integrate and use our API.

11. Is my data secure with RunUp AI?

Yes, we take the security of your personal and payment data seriously. We use encryption and secure methods to process all transactions and protect user data.

12. How can I terminate my account?

You can terminate your account at any time by logging into your user console and following the instructions to delete your account. Please note that deleting your account will remove all your data and credits.

13. Can I use RunUp AI models for commercial purposes?

Yes, you can use RunUp AI models for commercial applications as long as your use complies with our Terms of Service. Please review our usage policies for any restrictions.

14. How can I contact support?

If you have any questions or need assistance, you can reach us by emailing [email protected].